MenovaTerms of Use
1. Acceptance
By using the Site you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site. We may update these Terms by posting a new version with a new effective date; continued use after that date is acceptance.
2. Eligibility
The Site is for adults 18 and older who reside in the United States. Hormone therapy through Menova is available to people assigned female at birth who are experiencing symptoms of perimenopause or menopause, as determined by a licensed physician.
3. The Site is information, not medical advice
Content on the Site is for general information and marketing. It is not medical advice, does not create a physician‑patient relationship, and is not a substitute for a consultation with a licensed clinician. A physician‑patient relationship is formed only when a licensed physician accepts you as a patient through DrTelx. Never delay seeking care because of something you read here. If you are experiencing a medical emergency, call 911.
4. Prescription medication
Menova cream is a prescription medication. A licensed provider must review your information; if appropriate, a prescription will be issued. No medication is dispensed without a valid prescription, and a physician may decline to prescribe. Menova cream is compounded by an FDA‑registered 503A/503B pharmacy; compounded medications are not FDA approved. Read the Important Safety Information.
5. Pricing, billing, and refunds
Menova is $49.99 (USD) for the first month, then $129 per month, and you can cancel at any time. Nothing is charged unless a licensed physician approves treatment and issues a prescription. Menova, LLC is the merchant for your purchase and handles billing, cancellations, refunds, and customer service. Refunds and cancellations are available before your order ships; because prescription medication cannot be returned or resold, orders that have shipped are not refundable except when they arrive damaged, defective, or not at all. Full details, including shipping, are in our Fulfillment Policy. Prices may change; the price shown at checkout is the one that applies to you. We do not bill insurance.
6. Results vary
Statements about what women commonly experience, and when, reflect typical patient reports and published guidance, not a guarantee. Individual results vary.
7. Intellectual property
The Site, including text, design, graphics, and the Menova name and logo, is owned by Menova, LLC or its licensors and protected by copyright and trademark law. You may view and print pages for personal, non‑commercial use. You may not copy, modify, scrape, frame, or redistribute Site content without written permission.
8. Acceptable use
You agree not to use the Site to violate any law; to attempt to gain unauthorized access to any system; to interfere with the Site’s operation; to submit false information; or to use automated tools to collect data from the Site.
9. Third‑party services
The Site links to the dispensing pharmacy and other third parties. We do not control and are not responsible for their content, terms, or privacy practices.
10. Disclaimers
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, Menova, LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). Nothing in these Terms limits liability for medical services, which is governed by the agreements you enter with your physician and DrTelx, or any liability that cannot be limited by law.
12. Indemnity
You agree to indemnify and hold harmless Menova, LLC from claims arising out of your misuse of the Site or violation of these Terms.
13. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict‑of‑law rules.
Informal resolution first. Before starting any formal proceeding, you agree to email support@getmenova.com with a description of the dispute and give us 30 days to try to resolve it with you.
Binding arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or your use of the Site will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Consumer Arbitration Minimum Standards, which are available at jamsadr.com. The arbitration will take place in Dallas County, Texas, or by video or telephone at your election, and the arbitrator may award the same relief a court could award to you individually. We will pay all JAMS filing, administrative, and arbitrator fees for claims under $10,000 unless the arbitrator finds your claim frivolous. Judgment on the award may be entered in any court with jurisdiction.
Class‑action and jury waiver. You and we agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and to waive any right to a jury trial. If the class‑action waiver is found unenforceable as to a particular claim, that claim will proceed in the state or federal courts located in Dallas County, Texas, and not in arbitration.
Exceptions. Either party may bring an individual claim in small‑claims court, or seek injunctive relief in court for infringement or misuse of intellectual property.
30‑day opt‑out. You may opt out of this arbitration agreement by emailing support@getmenova.com with your name and the words “arbitration opt‑out” within 30 days of first using the Site. Opting out does not affect any other part of these Terms.
Disputes about medical care are governed by the agreements you enter with your physician and DrTelx, not by this section.
14. Communications
If you contact us, we may respond by email or phone. Marketing text messages, if any, are sent only with your prior express consent given on the intake, and you may reply STOP at any time.
15. Contact
Menova, LLC
3500 Oak Lawn Ave., Suite 460, Dallas, Texas 75219
support@getmenova.com · +1 (469) 248‑7520