MenovaFulfillment Policy
1. Payment
All prices are in U.S. dollars (USD). We accept Visa, Mastercard, American Express, and Discover. We do not bill insurance.
When you complete the intake and enter your card, we place an authorization hold for the first month. You are not charged unless a licensed physician reviews your assessment, determines treatment is appropriate, and issues a prescription. If you are not approved, the hold is released and nothing is charged. Depending on your bank, a released hold can take a few business days to disappear from your statement.
2. Subscription and renewal
Menova is a monthly subscription. Your first month is $49.99. From the second month, it renews at $129 per month, which includes your compounded cream, physician messaging, and shipping. Each renewal charge is made before that month's medication is prepared and shipped. There is no minimum term.
3. Cancellation
You can cancel at any time. To cancel, log in to your Menova patient portal at rx.getmenova.com, email support@getmenova.com, or call +1 (469) 248‑7520.
- Cancellation stops all future renewal charges immediately.
- If you cancel after a renewal charge but before that month's order has shipped, we refund that charge in full.
- If that month's order has already shipped, the charge for that month stands (see Refunds below) and your subscription ends after it.
4. Refunds and returns
Before shipment: any charge is refundable in full on request. Contact us before your order leaves the pharmacy.
After shipment: we cannot accept returns or issue refunds. Prescription medication cannot be returned, restocked, or resold once it has left the pharmacy, under federal and state pharmacy regulations. This applies even if the package is unopened.
The exceptions are our fault, not yours. If your order arrives damaged or defective, is lost in transit, or does not arrive, contact us and we will reship it at no cost or refund the charge. Please report a damaged or missing order within 14 days of the expected delivery date.
Approved refunds are returned to the original payment method. Most appear within 5 to 10 business days, depending on your bank.
5. Shipping and delivery
- Shipping is included in your monthly price.
- Your medication ships directly from one of our licensed partner pharmacies after your prescription is issued. Orders approved on a business day ship the same day and typically arrive within 3 to 5 business days.
- You receive an email with tracking when your order ships.
- Orders ship in discreet packaging with no product description on the outside.
- We ship to all 50 U.S. states and the District of Columbia only. We do not ship to U.S. territories, P.O. boxes, freight forwarders, or addresses outside the United States.
- Please make sure your shipping address is correct before your order ships. We cannot refund or reship orders delivered to an incorrect address you provided.
Our partner pharmacies are listed, with their addresses and phone numbers, on our Contact page.
6. Questions
Menova, LLC
3500 Oak Lawn Ave., Suite 460, Dallas, Texas 75219
support@getmenova.com · +1 (469) 248‑7520 · Mon–Fri, 9am–5pm Central